FAQ

When is tuition due?

Tuition is due in full at the time of registration. Visa, MasterCard, American Express, check and cash are accepted. Returned checks will be subject to a $40 return check fee.

Is there an annual registration fee?

A $20.00 non-refundable annual registration fee for the 1st child of each family is due at the time of class enrollment. Each additional child is $7. This administration fee includes our newly designed Triangle Swim School Shark t-shirt.

Is the Waiver/Release of Liability Form required?

Under no circumstances will a student be permitted to participate until the waiver/release of liability form is signed.

What if my child misses a class?

Because we have to reserve pool space in advance and have high operational costs at the Triangle Aquatic Center, no refunds, no credits, no transfers, and no make-ups are issued for illnesses, recitals, vacations, etc. In order to maintain our small student teacher ratios we do not provide make-ups, so please choose carefully when selecting your class time.

What is the Triangle Aquatic Center's policy with our swim school?

The Triangle Aquatic Center has a very strict rental policy and does not allow the Triangle Swim School to cancel or reschedule any reserved times once they have been reserved at the beginning of the month. We do not have the ability to reschedule classes under any circumstance.

What is the refund policy?

The registration fee is non-refundable. Full refunds (less the registration fee and an administrative fee of $25) will be given to parents who cancel the entire swim session via email at least 7 days prior to the first class of the session. No refunds will be issued for any classes after 7 days prior to the first scheduled class of the session. We do not refund for missed classes for any reason.

What happens if the pool closes due to bad weather or an incident in the pool?

In the event of a weather emergency (i.e., snowstorm, hurricane), a notification of weather related class cancellations will be posted on our website and recorded on the voicemail of the main number to the Triangle Swim School. We will be in contact with the facilities that we rent from such as the Triangle Aquatic Center to determine whether to delay or cancel classes.

In the event of an incident in the pool such as "vomit" or "poop" the pool will be closed for 4 hours and all classes will be cancelled. Because of the difficulties with getting pool space at the Triangle Aquatic Center and our other facilities, if classes are cancelled because of weather or a pool closure we will issue a class credit equal to the amount of your current class to be used toward a future class session.

Are coach schedules subject to change?

Yes. We do not guarantee coaches and schedules. All are subject to change. All coaches adhere to the same curriculum to ensure consistency. A junior instructor may be added to your class to accommodate another student. Private classes will always remain private.

What if my class time slot doesn’t fill up?

In the event that the class time slot cannot be filled, The Triangle Swim School reserves the right to either adjust the cost of the class to correspond to the appropriate class size or cancel the class all together.

This is our first lesson with Triangle Swim School, what do we do?

After checking in at the front desk, please have your child change and use the restroom facilities prior to class. Please do not send any child onto the deck without a coach or parent escort.

What should we bring to class?

A swimsuit, goggles, and a towel should accompany your child to class. Tiebacks or swim caps for children with long hair will help them swim without distraction of hair in their face.

Can my child swim with a medical condition?

A student with a known medical condition must have a signed medical release from the students physician prior to the first day of class. Ear infections are a common reason why children are restricted from participating in swimming lessons. Since medical professionals have different opinions about swimming, ear infections, and tubes, please consult with your physician.

If my child has an infection or disease, can he/she enter the pool?

For the health of all children, it is recommended by pediatricians and other doctors that children with a fever, rash or any other symptom of an infection participate in an aquatic program. Infections are usually spread among children by direct contact (touching, sneezing, changing rooms, etc.) and NOT through the water. Student participation will be restricted if there is any contagious illness. Children with diarrhea will not be admitted; a complete shutdown of the pool will be necessary should an diarrhea accident occur.

Should I send my child to class if they have an illness?

Avoid sending your child to class if they have an illness, or open sores. Children who do not feel well during class will be sent home.